Return & Refund Policy


Mostly our clients never ask for the refund policy because they are satisfied with our services and customer care. But in case you would like to go for it, we have an easy and simple refund policy for our loyal customers.


30-Days Refund Policy and Payments

Mentioning the card information, you approve amount provider to minuses the payment of your transaction( your order) utilizing the card data you have provided. The SSL encryption usage is to confirm the payment acceptance dependably and securely.

When defines defrauding payments, describes the following:

  • Making the order on our website with card information without consent/authorization of the client/cardholder

In the possibility of a deceitful amount made on SMM Captain by you. SMM Captain holds the ownership to reset the followers, likes, and views, ruin the account information, and have banned the purchasers’ IP address from controlling future fraudulent amount(s).

In the situation of the deceitful transaction made on, will secure the cardholder/client by refunding the entire payment made to and attach the card information being utilized again by putting block via SSL guaranteed the 100 percent refund policy to their loyal customers within 30 days of the payment customer made. In the case you or the client is not satisfied with the SMM Captain services, contact with the following information

  • Order number
  • Your Billing name

Terms and Conditions of Refund Policy

Here are the simple and hustle free return policy for you:

  • will not offer a refund if the order is in process or completed.
  • If a client changes their username on Instagram while their order is in under process, they might be suitable for the refund.
  • will not give the refund if a client makes their Instagram profile private while their order is under process OR the Instagram profile is personal. informs the buyers to ensure that their Instagram profile is not private before placing the order to bypass any issues in the delivery of services.
  • A client will not be suitable for the refund policy if they file the dispute without informing us. will offer their client a 100% refund with no question or detail or reason asked within 30 days of the transaction. It is only if your situation falls under our policy return terms. If the payment has crossed the 30 days limit after the initial transaction, the refund by depends on the kind and possibilities of the order.

View Contacting

Please check the ” Contacting” area to see further information on contacting us. Smm Captain offers only a one-off amount only. does not secure any of the client’s payments. The client amount is processed via a secured amount provider. does not make any regular payment.

Retention Guarantee does not offer a refund if the follower’s views and likes show a drop in count. As our commitment to your loyal client, we provide user rights, so we have offered the refill policy. You can inform us whenever you view the notable drop in followers, likes or views, and will offer retention at zero extra charges. Remember, there are some limitations to it.


More information:

Following are the points that make you illegible to the refund:

  • Your orders have been in a queue or delivered
  • If you have opened a dispute with chargeback or Paypal with the credit card firm.
  • Illmaners or rude behaviors towards our customer care team.
  • You hold responsible for damage or any loss.
  • If you are violating community guidelines of Instagram.

Reason client will get the refund

We will offer you a partial or full refund only if is unable to deliver the order because of some issues such as:

  •  the problem in the system
  • some problems in your profile
  • concussion with the services or the products

Note: would not be able to offer you any refund if the orders have been delivered or are being processed.